Tokens Not Showing in Wallet - BSC FAQs

I can’t see my tokens in my wallet after a transfer or airdrop. What’s going on?¶

This is a common situation and it can happen for various reasons — wrong network selected, token not added manually, unsupported token types, or the token hasn’t been distributed yet.

Common Real User Queries This FAQ Addresses¶

“I transferred USDT from Binance to my Phantom wallet, Binance says it’s done but I didn’t receive anything on Phantom.”
“My NFTs are displayed on BscScan as BEP-20 instead of BEP-721, so they don’t show up in Trust Wallet.”
“After bridging Aqualis Token from Ethereum to BSC via deBridge, it hasn’t appeared on the BNB Chain Bridge UI.”

Step 1: Check the Transaction¶

Go to BscScan.
Enter your wallet address or transaction hash.
Confirm the following:
The transaction was successful
The token was sent to the correct address
The token exists on the correct network

Step 2: Are You on the Right Network?¶

In your wallet (MetaMask, Trust Wallet, etc.):

Ensure you’ve selected the same network the token was sent on.
For example, a token sent on BNB Smart Chain won’t show up under Ethereum Mainnet or opBNB.

If needed, add the network manually: - For BSC:
RPC URL: https://bsc-dataseed.binance.org/
Chain ID: 56
- For opBNB:
RPC URL: https://opbnb-mainnet-rpc.bnbchain.org/
Chain ID: 204

Step 3: Manually Add the Token¶

Sometimes tokens won’t show until you manually import them.

Go to BscScan.
Search for your token (e.g., USDT, KILO).
Copy the token contract address.
In your wallet:
Click “Add Token” (MetaMask) or “Import Token” (Trust Wallet).
Paste the contract address and confirm the token symbol and decimals.
Your balance should now appear.

Step 4: Token Not Distributed Yet?¶

Some airdrops or reward tokens may show as “pending” — especially in early-phase campaigns. If this applies to your token:

Check the project’s official announcement or status page.
Look for a distribution timeline or claim instructions.
If tokens are marked as “pending” in Binance Web3 Wallet or event dashboard, you might just need to wait.

Step 5: NFT Not Displaying?¶

If your NFT shows on BscScan but not in your wallet:
Make sure your wallet supports the token standard (e.g., BEP-721, not BEP-20).
Try viewing your NFT on an NFT-specific platform or switch to a wallet with NFT support.

Step 6: Bridged Tokens Not Appearing?¶

Tokens bridged using services like deBridge or LayerZero might not display until the final transaction is confirmed on both networks.

Revisit the bridge UI and check the status.
Manually add the token if needed.
Be patient — bridging can take a few minutes or longer, depending on the network load.

Frequently Asked Questions¶

Q: What if I used the wrong wallet type or chain?
A: The token is likely still there — just on a different chain or wallet interface. Try switching networks or importing the token.

Q: I see my tokens on BscScan, why don’t they show in my wallet?
A: You likely need to manually add the token contract in your wallet.

Q: Is it dangerous to add a token manually?
A: No — as long as you use the official contract address from a trusted source like BscScan or the project team.

Still Need Help?¶

If you’re still having trouble, open a support ticket on our Discord and share the following details:

Your wallet address
The transaction hash (TxID)
The token name and network
A short explanation of the issue

We’ll do our best to assist you directly.